I moved to town in 1984. My 1971 4 door three-on-the-tree Grenada needed help, and my housemate suggested Bill & Charlie's. Six cars later, including my second Volvo, I've never gone anywhere else.

    Even though you might not want to hear it, they tell you what you need to know about your car. They charge you only for the repairs they've actually done, and only for the actual time it takes to complete the job. Through the years, I've recommended them to friends & neighbors. Everyone's been thrilled that they've found that shop. Bill & Charlie's is what you want an Auto Repair place to be.

    Sally Potter, Lansing                                            Client Since 1984

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     How well do you like your car? Do you trust the folks that work on your baby (car)? Well, we take our cars to Bill and Charlie's Auto. They make us feel welcome and comfortable. They are always pleasant and always ask if we need a ride when we drop off our vehicle. They are also our friends. Ted, Brian, and Tim, we know them by name. They do the repairs that we ask for. In fact, we have one of their magnets on our refrigerator. We do not trust anyone else with our vehicles and our lives.        Thank you

    Herschel Irons & Blanche Pratt, Lansing                             Clients Since 1986

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    I'm way more than happy to recommend Bill & Charlie's Auto Repair to everyone I meet.  In fact, when I get the slightest hint that someone is "looking for a mechanic," I chime in with my recommendation.

    It was about 15 years ago that I had a 80's model Chevy Citation with some weird electrical problem needing attention.  So, at the recommendation of a friend, I brought it to Bill & Charlie’s.  After we did the paperwork at the front counter, Bill gave me a ride home. The ride was the start of what has become a great friendship.  Bill's sincerity and humility were refreshing and instructive for me.  He cared about my car; but, beyond that he cared about me as a person.

    Later in the day I stopped by to check on the Citation.  It was in pieces, scattered around the garage.  There's something unsettling about seeing your car in fragments.  But Bill, Tim, and Bryon told me they were determined to find the source of my electrical problem. They eventually found the source, put the car back together, and sent me safely on my way.  The charge was amazingly reasonable.  And I've kept returning since. You won't find more highly trained people for your car anywhere else.  When you find that to be your experience, you'll keep returning too.

    Kim Hiltunen, Lansing                                                  Client Since 1990

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    I am writing to express my sincere appreciation for the excellent service you provide for my vehicles. I am a loyal customer because your approach to me as a customer is courteous and respectful, even though I am a woman. The needed repairs are discussed with me in an informative manner. I have been able to learn many things regarding the maintenance of a vehicle. In every instance, the problem with my vehicle has been accurately diagnosed and repaired. I appreciate your approach to repairs that takes into account the age of the vehicle and its value. Your search for good used parts for needed repairs has saved me hundreds of dollars over the last five years. Each appointment for service, planned or unplanned has been of the highest quality.

    I am a professional woman who depends on my car to deliver care to my patients. It must be in top condition and not be a worry to me. Your service allows me to have the confidence I need in my vehicle. There has never been an occasion that I have not been totally satisfied in your work.

    I will continue to be a loyal customer and continue to recommend your service as the best in town.

    Sincerely,

    Linda L. Fletcher

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    Hi Ted

    Got your newsletter today and it was great, especially about the kittens. You guys are great! Great mechanics, business people and pet lovers.

    I wanted to thank you for taking such good care of my ole' '94 Plymouth van. I love that van and it just keeps on going thanks to you and your attention to detail.

    Thanks again for all that you do for me and my vehicles and now the Cinco d' Myo (sp?) kitties!!!!

    I have no problem recommending you to my friends.

    C. & J. York

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    Hi Tim,

    Just a shrt word to let you know how pleased I was with your recent repair work on my Volvo 240. Not only the service you performed on the oil leak from the seal but also on hte other small items that you noticed and repaired as a courtesy. It's not often that I have experienced a willingness of a business to stand behind their work as you do at Bill and Charlie's.

    There is a lot to be said for this type of SERVICE and you and your staff should be proud of your commitment to your customer's satisfaction. This is something a lot of places claim but few actually deliver on.

    Once again thanks for the recent repair work.

    Cheers,

    T. Moran

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    Bryon, Tim, & Ted,

    Just a short note to thank you for keeping me on the road all these years.

    I've been coming here for 15 years & have always received excellent service.

    I really appreciate how quickly you were able to take one of my vehicles on such short notice earlier this week.

    Your professionalism & excellent service does not go unnoticed.

    Thanks again

    D. Wilcox

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    To the Employees of Bill & Charlie's:

    You recently did some work on my vehicle. I had dropped it off after hours with a list of troubles I'd been having. Brakes were not an issue. However, when I picked up my car, Brian noted that he had checked them and they were fine.

    The next day as I was leaving town, a woman driving beside me decided to pull into my lane without bothering to pass me first. I had to slam on the brakes to avoid collision. My first thought was, "Boy, I'm glad you checked the brakes!" THANKS!

    It is such a comfort to know that I can count on Bill & Charlie's for reliable work and a pleasure to do business where I receive quality service. Thank you for taking care of my car - and of me!

    Sincerely,

    K. Reedy

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    Dear Bill & everyone at the shop,

    Thanks so much to everyone that helped with the work on the van for Kate, I can always count on you folds to fit us in & honesty is so important for her safety.

    Thanks again,

    S. Gallagher

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    To my friends at Bill & Charlie's,

    You have made a customer out of me for life! Need I say more? You are honest, smart, caring people. You are A1 quality! Thanks you for being a breath of fresh air.

    Your pal,

    K. Nicholoff